Privacy Policy of Bagmati Foods
Bagmati Foods (“Company”, “we”, “our”, “us”) operates the website [www.bagmatifoods.com](http://www.bagmatifoods.com) and related services (collectively, the “Service”).
This Privacy Policy describes how we collect, use, process, store, and disclose personal data in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023, and Google Play policies.
By accessing or using our Service, you consent to the practices described in this Privacy Policy.
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1. Information We Collect*
1.1 Personal Data*
We may collect the following categories of personal data:
* Name
* Mobile number
* Email address
* Delivery and billing address
* Business details (if applicable)
* *Government-issued identification (such as Aadhaar), strictly limited to lawful identity verification purposes*
Important Note on Aadhaar
* Aadhaar data is collected *only when legally required or explicitly necessary* (e.g., KYC, vendor onboarding).
* We *do NOT publicly display or share Aadhaar numbers*.
* Aadhaar is handled in accordance with *UIDAI regulations and applicable law*.
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1.2 Log Data & Device Information
We automatically collect:
* IP address
* Device type and OS
* Browser type
* App usage data
* Pages/screens visited
* Timestamps and session duration
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### *1.3 Cookies & Tracking Technologies*
We use cookies and similar technologies to:
* Maintain session functionality
* Analyze usage patterns
* Improve user experience
You can control cookies via browser/device settings.
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2. Legal Basis for Processing (DPDP Compliance)*
We process personal data based on:
* *Consent* (e.g., marketing communications)
* *Legitimate uses* (e.g., order fulfillment, fraud prevention)
* *Legal obligations*
You may withdraw consent at any time.
3. Purpose of Data Use*
We use personal data to:
* Provide, operate, and maintain our services
* Process transactions and deliveries
* Perform identity verification (including Aadhaar where applicable)
* Communicate with users
* Provide customer support
* Improve services and user experience
* Send promotional communications (only with explicit consent)
* Comply with legal obligations
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4. Data Sharing & Disclosure*
We do *not sell personal data*.
We may share data with:
* Logistics and delivery partners
* Payment gateways and processors
* Cloud hosting and IT service providers
* Communication and marketing vendors (with consent)
All third parties are contractually obligated to:
* Maintain confidentiality
* Use data only for specified purposes
* Implement appropriate security measures
We may also disclose data if required by law or government authorities.
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5. Data Storage & Security*
We implement industry-standard safeguards including:
* Encryption (in transit and, where applicable, at rest)
* Access control and authentication
* Secure servers and firewalls
* नियमित monitoring and audits
Sensitive Data (Aadhaar)*
* Stored only when absolutely necessary
* Access strictly restricted
* Retained for the minimum required duration
* Deleted or anonymized after use
Despite safeguards, no system is completely secure.
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6. Data Retention
We retain personal data only for as long as necessary to:
* Fulfill service purposes
* Comply with legal obligations
* Resolve disputes
After this, data is securely deleted or anonymized.
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7. User Rights (DPDP & Play Store Compliance)
You have the right to:
* Access your personal data
* Correct inaccurate data
* Request deletion of your data
* Withdraw consent
* Request grievance redressal
Data Deletion Requests
You may request deletion by:
Email: [info@bagmatifoods.com] (mailto:info@bagmatifoods.com)
Website: [www.bagmatifoods.com] (http://www.bagmatifoods.com)
We will process valid requests within a reasonable timeframe, subject to legal obligations.
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8. Children’s Privacy
Our services are *not intended for children under 13 years*.
We do not knowingly collect data from children. If identified, such data will be deleted promptly.
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9. Third-Party Links
Our Service may contain links to third-party websites.
We are not responsible for their privacy practices. Users should review their policies independently.
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10. International Data Transfers
If applicable, your data may be processed outside India. We ensure adequate safeguards are in place.
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11. Changes to This Policy*
We may update this Privacy Policy periodically.
Updated versions will be posted with a revised “Effective Date.” Continued use of the Service constitutes acceptance.
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12. Grievance Officer (India Compliance Requirement)*
In accordance with Indian law, you may contact our Grievance Officer:
Name:* Shahnawaz Khan
Email:* [info@bagmatifoods.com](mailto:info@bagmatifoods.com)
Address:* [Insert Business Address]
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13. Contact Us*
Bagmati Foods*
Website: [www.bagmatifoods.com](http://www.bagmatifoods.com)
Email: [info@bagmatifoods.com](mailto:info@bagmatifoods.com)
